Partner Success COE Architect (AI-First Delivery)

UKG; Atlanta (GA); Remote; USD 81,000 - 116,000; Full time

Job summary

UKG is seeking a Partner Success COE Strategist to establish and scale the Partner Success COE, aligning UKG Services and implementation partners. You will lead methodologies, governance, and engagement standards to accelerate partner-led and joint delivery with an AI-first mindset.

The role requires delivery leadership, program management, and the ability to translate strategy into practical processes that improve delivery quality, partner maturity, and customer outcomes.

Qualifications

• 5-8+ years in a Professional Services or Consulting experience.
• Bachelor’s Degree in a related field or other relevant combination of training and experience required.
• AI-fluency as demonstrated by past experience and/or certification.
• Strong interpersonal and professional communication skills.
• Travel of up to 25% may be required for this role.

Responsibilities

• Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes that can be applied across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.

Skills

AI fluency

Professional services

Interpersonal skills

Cross-functional collaboration

Travel 25%

Education

Bachelor’s Degree

Job description

UKG is seeking a Partner Success COE Strategist to establish and scale the Partner Success COE, aligning UKG Services and implementation partners. You will lead methodologies, governance, and engagement standards to accelerate partner-led and joint delivery with an AI-first mindset.

The role requires delivery leadership, program management, and the ability to translate strategy into practical processes that improve delivery quality, partner maturity, and customer outcomes.