Partner Success COE Strategist: AI-Driven Delivery Leader

UKG; Phoenix (AZ); Remote; USD 81,000 - 116,000; Full time

Job summary

UKG is seeking a Partner Success Center of Excellence Strategist to establish and scale the Partner Success COE across our services and partners. You will lead delivery methodologies, governance, and enablement with an AI-first mindset to improve speed, quality, and outcomes for customers and partners.

The role requires strong delivery and consulting experience, cross-functional influence, executive presence, and up to 25% travel. Remote work options available in the US.

Qualifications

• 5-8+ years in a Professional Services or Consulting experience.
• Bachelor’s Degree in a related field or other relevant combination of training and experience required
• AI-fluency as demonstrated by past experience and/or certification
• Strong interpersonal and professional communication skills
• Travel of up 25% may be required for this role

Responsibilities

• Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes that can be applied across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.

Skills

AI fluency

Communication skills

Travel willingness

Cross-functional collaboration

Consulting experience

Education

Bachelor's Degree

Job description

UKG is seeking a Partner Success Center of Excellence Strategist to establish and scale the Partner Success COE across our services and partners. You will lead delivery methodologies, governance, and enablement with an AI-first mindset to improve speed, quality, and outcomes for customers and partners.

The role requires strong delivery and consulting experience, cross-functional influence, executive presence, and up to 25% travel. Remote work options available in the US.