AI-Driven Partner Success COE Strategist

Ukg-6; United States; Remote; USD 81,000 - 116,000; Full time

Job summary

UKG is seeking a Partner Success Center of Excellence Strategist to help establish and scale the Partner Success COE across the partner ecosystem. This role will serve as a shared capability resource, aligning UKG Services with implementation partners and delivering repeatable, scalable delivery models.

You will collaborate with Learning and Enablement, Product, Professional Services, Partner Operations, and the Partner Experience Center, leveraging AI-enabled tools and governance to boost

Qualifications

• 5-8+ years in a Professional Services or Consulting experience.
• AI-fluency as demonstrated by past experience and/or certification.
• Strong interpersonal and professional communication skills.
• Travel of up 25% may be required for this role.

Responsibilities

• Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes that can be applied across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.

Job description

UKG is seeking a Partner Success Center of Excellence Strategist to help establish and scale the Partner Success COE across the partner ecosystem. This role will serve as a shared capability resource, aligning UKG Services with implementation partners and delivering repeatable, scalable delivery models.

You will collaborate with Learning and Enablement, Product, Professional Services, Partner Operations, and the Partner Experience Center, leveraging AI-enabled tools and governance to boost