Partner Solutions Engineer: CX & AI for Partners (Remote)

Arrow Senior Living; Olathe (KS); Hybrid; USD 131,000 - 262,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k) retirement plan

Other benefits

Job summary

Zoom is seeking a Partner Solutions Engineer to act as a pre‑sales technical advisor for channel partners across North America, focusing on CX and contact center solutions. You will enable, position, and expand Zoom Customer Experience offerings while translating business goals into scalable architectures.

The role requires deep CX knowledge, strong partner experience, and the ability to influence product and sales strategy.

Qualifications

• 5+ years of solution engineering, sales engineering, or related experience in CX, CCaaS, or cloud contact center environments.
• Strong knowledge of modern CX technologies and workflows including contact center, analytics, and AI.
• Experience working with channel partners on technical enablement, practice development, and solution strategy.

Responsibilities

• Serve as a pre‑sales technical advisor to channel partners across North America, focusing on CX and contact center solutions.
• Build relationships with partner teams and stakeholders for onboarding and enablement.
• Deliver workshops, demos, and ongoing enablement aligned to partner maturity and growth goals.

Skills

CX knowledge

Channel enablement

Solution design

Technical credibility

Presentation skills

Job description

Zoom is seeking a Partner Solutions Engineer to act as a pre‑sales technical advisor for channel partners across North America, focusing on CX and contact center solutions. You will enable, position, and expand Zoom Customer Experience offerings while translating business goals into scalable architectures.

The role requires deep CX knowledge, strong partner experience, and the ability to influence product and sales strategy.