CX Channel Partnerships Lead (Remote)

Zoom; United States; Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Strategic Channel Manager with CX/CCaaS focus to lead onboarding and nurturing of CX partners and drive indirect sales revenue. You will recruit, onboard, and empower partners that specialize in CX solutions, building relationships with TSD partners and expanding Zoom’s CX portfolio globally.

The role requires deep CX/CCaaS experience, strong partner management, and the ability to analyze market trends to identify growth opportunities; a hybrid/remote work model is supported,

Qualifications

• 5+ years CX / Cloud (CCaaS) channel creation experience.
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market in CX tech.
• Experience in Regional Channel Management - with Customer Experience technologies.
• Experience with Contact Center and Partner Channels as well as larger NSPs.
• Develop, execute sales strategies for Partner programs, operations & sales enablement.
• Able to analyze sales data and market trends to identify opportunities for growth.
• Able to build and execute on go-to-market strategies.

Responsibilities

• Develop CX channel partner regional strategy including managing focus partners, recruiting new partners and growing indirect sales revenue.
• Build business plans with focus and growth partners to drive Zoom adoption in CX portfolio.
• Collaborate with Partners to leverage existing contracts for Zoom’s CX platform.
• Execute sales training and provide marketing support.
• Track sales pipeline, bookings against quota and attainment thereof.

Skills

CX/CCaaS channel

TSD channel partners

Competitive landscape

Regional channel mgmt

Contact Center channels

Go-to-market

Sales enablement

Job description

Zoom is seeking a Strategic Channel Manager with CX/CCaaS focus to lead onboarding and nurturing of CX partners and drive indirect sales revenue. You will recruit, onboard, and empower partners that specialize in CX solutions, building relationships with TSD partners and expanding Zoom’s CX portfolio globally.

The role requires deep CX/CCaaS experience, strong partner management, and the ability to analyze market trends to identify growth opportunities; a hybrid/remote work model is supported,