Partner Growth & Success Associate — NYC Onsite

Big Think Capital; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k)

Ongoing training and professional dev.

Advancement opportunities

Job summary

Big Think Capital in New York, NY, is seeking a Partner Success Associate to manage and grow strategic partnerships after initial onboarding. This onsite role requires proactive ownership of partner performance and measurable growth plans.

You will serve as the primary contact for assigned partners and collaborate across functions to resolve issues. The position emphasizes ownership, problem solving, and data-driven recommendations, with an opportunity for advancement into senior roles.

Qualifications

• Experience in relationship/account management, business development, sales, or a similar client-facing role.
• Strong analytical skills with the ability to turn data into growth strategies.
• Proactive, entrepreneurial mindset and ownership of issues.
• Excellent verbal and written communication; highly organized and detail-oriented.
• Salesforce or CRM experience is a plus; ISO/fintech/lending experience preferred but not required.

Responsibilities

• Serve as the day-to-day contact for assigned partners, building trusted, long-term relationships.
• Create individualized growth plans and identify opportunities to increase submission volume, approval rates, and funding volume.
• Monitor partner performance data and use it to drive clear, actionable recommendations.
• Lead monthly check-ins and quarterly business reviews with assigned partners.
• Coordinate internally to resolve partner questions, submission issues, and operational concerns.
• Collaborate closely with Business Development, Sales, Processing, Renewals, Marketing, and Operations.

Skills

Relationship management

Account management

Business development

Sales

Client facing

Analytical skills

Proactive mindset

Communication

Organized

Tools

Salesforce

CRM

Job description

Big Think Capital in New York, NY, is seeking a Partner Success Associate to manage and grow strategic partnerships after initial onboarding. This onsite role requires proactive ownership of partner performance and measurable growth plans.

You will serve as the primary contact for assigned partners and collaborate across functions to resolve issues. The position emphasizes ownership, problem solving, and data-driven recommendations, with an opportunity for advancement into senior roles.