Partner Success Associate

Big Think Capital; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k)

Ongoing training and professional dev.

Advancement opportunities

Job summary

Big Think Capital in New York, NY, is seeking a Partner Success Associate to manage and grow strategic partnerships after initial onboarding. This onsite role requires proactive ownership of partner performance and measurable growth plans.

You will serve as the primary contact for assigned partners and collaborate across functions to resolve issues. The position emphasizes ownership, problem solving, and data-driven recommendations, with an opportunity for advancement into senior roles.

Qualifications

• Experience in relationship/account management, business development, sales, or a similar client-facing role.
• Strong analytical skills with the ability to turn data into growth strategies.
• Proactive, entrepreneurial mindset and ownership of issues.
• Excellent verbal and written communication; highly organized and detail-oriented.
• Salesforce or CRM experience is a plus; ISO/fintech/lending experience preferred but not required.

Responsibilities

• Serve as the day-to-day contact for assigned partners, building trusted, long-term relationships.
• Create individualized growth plans and identify opportunities to increase submission volume, approval rates, and funding volume.
• Monitor partner performance data and use it to drive clear, actionable recommendations.
• Lead monthly check-ins and quarterly business reviews with assigned partners.
• Coordinate internally to resolve partner questions, submission issues, and operational concerns.
• Collaborate closely with Business Development, Sales, Processing, Renewals, Marketing, and Operations.

Skills

Relationship management

Account management

Business development

Sales

Client facing

Analytical skills

Proactive mindset

Communication

Organized

Tools

Salesforce

CRM

Job description

Big Think Capital is opening the Partner Success Associate role, reporting directly to Jake Dombroski, Director of Business Development. This role will manage and grow the strategic partnerships originated by the Business Development team, serving as the primary point of contact for assigned partners after the initial relationship is established.

This is not simply an account maintenance role. The Partner Success Associate will be expected to take ownership of partner performance, proactively solve problems, and develop actionable plans that generate measurable growth.

This role is onsite 5 days a week at our NYC office.

What You'd Be Doing

• Serve as the day-to-day contact for assigned partners, building trusted, long-term relationships.
• Create individualized growth plans and identify opportunities to increase submission volume, approval rates, and funding volume.
• Monitor partner performance data and use it to drive clear, actionable recommendations.
• Lead monthly check-ins and quarterly business reviews with assigned partners.
• Coordinate internally to resolve partner questions, submission issues, and operational concerns.
• Collaborate closely with Business Development, Sales, Processing, Renewals, Marketing, and Operations.

What We're Looking For

• Experience in relationship management, account management, business development, sales, or a similar client-facing role.
• Strong analytical skills and the ability to turn data into clear growth strategies.
• A proactive, entrepreneurial mindset — someone who takes ownership rather than waiting for issues to be raised.
• Excellent verbal and written communication skills; highly organized and detail-oriented.
• Salesforce or CRM experience is a plus; ISO, fintech, or lending industry experience is preferred but not required.
• OTE $100k
• Medical, dental, and vision insurance
• Paid time off
• 401(k)
• Ongoing training and professional development
• Advancement opportunities into senior and leadership roles

Why Big Think Capital

• Established and growing national platform
• Warm inbound lead flow and strong operational support
• Performance-driven culture that rewards results
• Leadership team invested in employee growth and development
• Advanced sales technology and infrastructure
• Award-winning workplace culture