Partner Enablement Lead — AI Training & Certification

Intercom; San Francisco (CA); Hybrid; USD 158,000 - 188,000; Full time

Benefits offered by this job

RSU stock options

Hybrid work model

Job summary

Salesforce is seeking a Partner Services Manager focused on Enablement in San Francisco. You will own partner enablement end to end, oversee certification, bootcamps, and quarterly reviews, and collaborate with Product and Education teams to accelerate partner readiness.

You will lead structured onboarding, run assessments, and maintain a library of enablement content while tracking KPI metrics and ensuring partners deliver real value to Fin customers.

Qualifications

• 4+ years of work experience, with 2+ years in implementation, partner enablement or technical training roles.
• Enablement Design: experience building training or certification programmes, ideally for partners, consultants or other technical audiences.
• Facilitation: confident leading workshops and multi-day bootcamps for technical audiences, both in person and virtually.
• Content Creation: the ability to turn complex product and deployment practices into clear courses, guides and hands-on exercises.
• Assessment: the judgement to tell whether someone can actually do the work, not just pass a quiz, and the confidence to give direct feedback.
• Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic).
• Programme Management: organised and detail-oriented, able to run several partner cohorts and certification tracks at once.

Responsibilities

• Own partner enablement end to end: how partners get certified, and how they stay current as Fin evolves.
• Onboard new partners with structured onboarding plans from signed agreement to first deployment.
• Run partner certification, including bootcamps, assessments and scenario-based testing.
• Run Deployment Partner Bootcamps, including joint bootcamps with Salesforce for its partner community.
• Build and maintain enablement content, including curricula, online courses, playbooks, labs and demo environments.
• Check partner readiness before partners are assigned customer work and manage certification records.
• Track partner progression from enabled to certified and oversee recertification and knowledge sharing.
• Use delivery data to spot gaps and drive targeted enablement; own enablement KPIs.

Skills

Enablement Design

Facilitation

Content Creation

Assessment

Technical Fluency

Programme Management

Engagement

Curiosity

Adaptability

Fin Values

Tools

LMS

Course Authoring

RESTful APIs

Salesforce Ecosystem

Job description

Salesforce is seeking a Partner Services Manager focused on Enablement in San Francisco. You will own partner enablement end to end, oversee certification, bootcamps, and quarterly reviews, and collaborate with Product and Education teams to accelerate partner readiness.

You will lead structured onboarding, run assessments, and maintain a library of enablement content while tracking KPI metrics and ensuring partners deliver real value to Fin customers.