Partner Enablement Specialist

Intercom; San Francisco (CA); Hybrid; USD 158,000 - 188,000; Full time

Benefits offered by this job

RSU stock options

Hybrid work model

Job summary

Salesforce is seeking a Partner Services Manager focused on Enablement in San Francisco. You will own partner enablement end to end, oversee certification, bootcamps, and quarterly reviews, and collaborate with Product and Education teams to accelerate partner readiness.

You will lead structured onboarding, run assessments, and maintain a library of enablement content while tracking KPI metrics and ensuring partners deliver real value to Fin customers.

Qualifications

• 4+ years of work experience, with 2+ years in implementation, partner enablement or technical training roles.
• Enablement Design: experience building training or certification programmes, ideally for partners, consultants or other technical audiences.
• Facilitation: confident leading workshops and multi-day bootcamps for technical audiences, both in person and virtually.
• Content Creation: the ability to turn complex product and deployment practices into clear courses, guides and hands-on exercises.
• Assessment: the judgement to tell whether someone can actually do the work, not just pass a quiz, and the confidence to give direct feedback.
• Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic).
• Programme Management: organised and detail-oriented, able to run several partner cohorts and certification tracks at once.

Responsibilities

• Own partner enablement end to end: how partners get certified, and how they stay current as Fin evolves.
• Onboard new partners with structured onboarding plans from signed agreement to first deployment.
• Run partner certification, including bootcamps, assessments and scenario-based testing.
• Run Deployment Partner Bootcamps, including joint bootcamps with Salesforce for its partner community.
• Build and maintain enablement content, including curricula, online courses, playbooks, labs and demo environments.
• Check partner readiness before partners are assigned customer work and manage certification records.
• Track partner progression from enabled to certified and oversee recertification and knowledge sharing.
• Use delivery data to spot gaps and drive targeted enablement; own enablement KPIs.

Skills

Enablement Design

Facilitation

Content Creation

Assessment

Technical Fluency

Programme Management

Engagement

Curiosity

Adaptability

Fin Values

Tools

LMS

Course Authoring

RESTful APIs

Salesforce Ecosystem

Job description

Location: San Francisco, California

Department: Sales

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

Implementation is an activity every Fin customer experiences, whether they're buying Fin for the first time, expanding Fin to a new team, or adopting new features. More and more of those deployments are delivered by our partners, including the Salesforce partner community now ramping up on Fin. A partner-led deployment is only as good as the partner delivering it.

As a Partner Services Manager focused on Enablement, you'll own how our partners get certified and stay current. Your work runs from a partner's first day with Fin, through to the moment they're ready to lead customer deployments, and then every product release after that. Your primary responsibility is making sure every partner who works with a Fin customer has the knowledge, skills and readiness to deliver real value.

Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you're in the right place!

What will I be doing?

• You will own partner enablement end to end: how partners get certified, and how they stay current as Fin evolves
• You will onboard new partners with structured onboarding plans that take them from signed agreement to first deployment, covering Fin's product, our deployment methodology and our delivery standards
• You will run partner certification, including bootcamps, assessments and scenario-based testing. You'll certify named consultants individually, not just partner firms
• You will run Fin Deployment Partner Bootcamps, both in person and virtually, including joint bootcamps with Salesforce for its partner community
• You will build and maintain enablement content, including curricula, online courses, playbooks, hands-on labs and demo environments, and keep it up to date as new features ship
• You will check partner readiness before partners are assigned customer work. That means running readiness assessments, organising shadow and reverse-shadow on live deployments, and confirming that a partner has certified people and capacity in place
• You will track each partner's progress from enabled (delivering under Fin's oversight) to certified (delivering independently), and keep partner and consultant certification records accurate
• You will keep partners current through recertification, release briefings and regular partner office hours
• You will use delivery data, such as Partner CSAT, Fin outcomes, escalations and QA findings, to spot skill gaps and turn them into targeted enablementYou will own enablement KPIs, including time to certification, certification pass rate, time to first deployment and post-certification delivery quality
• You will work closely with the rest of the Deployment Services team, especially fellow Partner Services Managers and AI Deployment Consultants, to turn lessons from the field into better enablement
• You'll collaborate with our Product, R&D and Education teams to get early access to new features and enable partners on them ahead of launch
• You will cover enablement progress, certification status and skill gaps in each partner's Quarterly Business Review

What skills do I need?

• 4+ years of work experience, with 2+ years in implementation, partner enablement or technical training roles
• Enablement Design: experience building training or certification programmes, ideally for partners, consultants or other technical audiences
• Facilitation: confident leading workshops and multi-day bootcamps for technical audiences, both in person and virtually
• Content Creation: the ability to turn complex product and deployment practices into clear courses, guides and hands-on exercises
• Assessment: the judgement to tell whether someone can actually do the work, not just pass a quiz, and the confidence to give direct feedback
• Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic), enough to speak credibly with technical partner teams
• Programme Management: organised and detail-oriented, able to run several partner cohorts and certification tracks at once
• Positivity and Engagement: a genuine interest in the work you do and a positive attitude!
• Curiosity: a passion for learning, for technology and for solving problems
• Adaptability: change is constant, and the Deployment Services Team values experimentation to find the best processes and solutions
• Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic

Bonus skills & attributes

• Experience running a partner enablement or certification programme at a SaaS company or systems integrator
• Experience with learning management systems and course authoring tools
• Experience with the Salesforce partner ecosystem
• Experience training on SaaS products or, specifically, experience with Fin
• Experience with AI Agents and / or Large Language Models
• Hands-on experience delivering SaaS implementations yourself, as a consultant or implementation manager
• Great examples of self-started projects with measurable success
• Experience with RESTful API Integrations

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $157,500-$188,150. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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