Senior Partner Services Lead for AI & SaaS Implementations

Intercom; Chicago (IL); Hybrid; USD 139,000 - 166,000; Full time

Benefits offered by this job

RSUs

Hybrid work policy

Job summary

Fin, now part of Salesforce, is building AI-driven customer experiences with Fin’s autonomous agent. As a Partner Services Manager, you’ll lead partner-delivered services, onboard partners, translate objectives into deployment plans, and drive AI-first service strategies to exceed KPIs.

You will collaborate with Deployment Services, Sales, and Customer Success to deliver value to clients while embracing Fin values and a hybrid work model in a dynamic team.

Qualifications

• 6+ years of work experience, with 4+ years in an Implementation Manager role.
• Technical fluency with SaaS and AI concepts to discuss with partner teams.
• Positive, engaging, curious and eager to learn and improve.
• Ability to translate complex topics for customers and partners.
• Capability to explain topics simply and train others.
• Strong rapport-building with customers and consultants via video calls.
• Adaptability to evolving processes and solutions.
• Demonstrates Fin values in everyday work.
• Experience with AI Agents or large language models is a plus.

Responsibilities

• Own partner-delivered services projects and ensure a good partner experience.
• Onboard and certify new Service Delivery Partners on Fin's product and delivery standards.
• Help translate customer objectives into deployment plan items.
• Enable partners to drive AI-first customer service strategies and product adoption.
• Collaborate with Partners to exceed portfolio KPIs such as CSAT and outcomes.
• Manage escalation and risk communications for at-risk projects.
• Improve the overall efficiency of Deployment Services partner operations.
• Partner with Sales, Customer Success, and other teams to optimize client experiences.

Skills

6+ yrs exp

Technical Fluency

Positivity

Curiosity

Training

Rapport Building

Adaptability

Fin Values

AI Agents

Tools

RESTful API Integrations

Job description

Fin, now part of Salesforce, is building AI-driven customer experiences with Fin’s autonomous agent. As a Partner Services Manager, you’ll lead partner-delivered services, onboard partners, translate objectives into deployment plans, and drive AI-first service strategies to exceed KPIs.

You will collaborate with Deployment Services, Sales, and Customer Success to deliver value to clients while embracing Fin values and a hybrid work model in a dynamic team.