Customer Service Representative · Vinton, VA 10/03/2026

BlackRomance; Vinton (VA); Hybrid; USD 27,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits

On-site office in VA

Growth opportunities

Entrepreneurial startup environment

Job summary

RINGANA is seeking a Partner & Customer Service Representative in Vinton, VA for a 100% on-site role. You will be the primary contact for customers and Partners across phone, email, chat, and ticketing systems, delivering timely, professional support and driving positive experiences.

You will collaborate with internal teams to resolve inquiries, manage orders, and support the growth of RINGANA's US operations, including order processing, promotions, and partner administration, while maintaining

Qualifications

• High school diploma or equivalent required.
• 1+ years customer service or related experience preferred.
• Fluent in English; Spanish is an advantage.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with customer service software and ticketing systems.
• Experience supporting customers through multiple channels (phone, email, chat).
• Proficiency with Microsoft Office and other business software.

Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates and other customer maintenance requests.
• Resolve routine customer complaints and escalate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records in systems.
• Collaborate with Logistics, Finance, and other departments to resolve issues.
• Provide product usage guidance and information on current promotions.
• Identify and report website, translation, or content issues for the U.S. market.
• Assist Partner Relations with partner administration processes.
• Review customer and partner documentation for accuracy and compliance.
• Demonstrate flexibility by supporting customer service, partner support, and administrative functions.

Skills

Customer service mindset

Multichannel support

Communication skills

Organization

Problem-solving

Education

High school diploma or equivalent

Associate/Bachelor preferred

Tools

Ticketing systems

CRM software

Microsoft Office

Job description

Vinton, VA Full Time Manufacturing and Production Posted 10/03/2026

Join us as a Partner & Customer Service Representative and become a key point of contact for our customers and independent Partners in the United States. In this role, you will provide timely, professional, and solution-oriented support across multiple communication channels while helping deliver an exceptional customer experience. Working closely with internal teams, you will resolve inquiries, support customer needs, and contribute to the continued growth of RINGANA's US operations.

Scope/Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and elevate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate closely with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues that may impact the customer experience in the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed to support business operations.
• Review and verify customer and partner documentation for accuracy, completeness, and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Qualifications & Profile

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ years customer service, call center, customer support, or related experience preferred.
• Strong customer service mindset with a focus on delivering positive customer experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels, including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

Salary:

$19.25 - $22.50 per hour

This is a 100% on-site role based at the physical office location. Remote work is not an option, and remote candidates will not be considered for this position. Please note that relocation assistance is not offered or provided, so candidates must already live in the local commuting area or be able to move independently at their own expense.

Why RINGANA?

• Opportunity to help build and shape a new US organization from the ground up
• Broad and diverse role with high ownership and visibility from day one
• International, collaborative, and entrepreneurial work environment
• Fast-paced startup atmosphere with room to grow and develop
• High-impact role requiring flexibility, initiative, and a hands-on mindset
• Competitive benefit package