Hybrid Support Associate - CRM & Relias Expert

Relias; Morrisville, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k match

Flexible PTO

Parental leave

Hybrid work

Job summary

Relias in North Carolina seeks a Support Associate to be the first contact for clients, resolving issues and maximizing platform value. You will handle inquiries across phone, chat, email, web, and social channels, ensuring SLA adherence and high satisfaction.

You will log interactions in Salesforce, de-escalate conflicts, and contribute to a seamless support experience while thriving in a fast-paced environment and supporting mission-driven clients.

Qualifications

• Bachelor’s degree required.
• Experience with CRM tools and client management.
• Ability to work in a hybrid NC office environment.

Responsibilities

• Provide quick responses and quality support via channels for transactional tickets.
• Collaborate in a team to share knowledge and train new employees during onboarding.
• Other duties as assigned.

Skills

Client Relationship Management

Client Discovery

CRM Tool Management

Relias Platform Knowledge

Relias Product Knowledge

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Relias in North Carolina seeks a Support Associate to be the first contact for clients, resolving issues and maximizing platform value. You will handle inquiries across phone, chat, email, web, and social channels, ensuring SLA adherence and high satisfaction.

You will log interactions in Salesforce, de-escalate conflicts, and contribute to a seamless support experience while thriving in a fast-paced environment and supporting mission-driven clients.