Partner Activation & Success Manager

Rozgoo; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO

Unlimited AI token usage

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Customer Success Manager on the Partnerships team to own activation, growth, and retention for partner-referred customers. As an early team member, you will help shape the Partner Success program and drive scalable implementation motions.

You will build strong relationships with accounting, private equity, and venture capital partners, and collaborate with product and engineering to ensure successful onboarding and ongoing value delivery at scale.

Qualifications

• Minimum 3 years in customer success, partnerships, account management, or product operations.
• Familiarity with partner ecosystem operations.
• Excellent project and time management.
• Excellent verbal and written communication.
• Experience with Product and Engineering feedback, troubleshooting, and ideation.
• Desire to learn Ramp product and convey why it was built.
• Proven track record of exceeding quota or outperforming targets.
• Ability to anticipate customer needs and position product solutions.
• High adaptability in a fast-paced environment.

Responsibilities

• Own activation, growth, and retention of Ramp’s partner-referred customers.
• Build and maintain strong relationships with key partner segments.
• Serve as trusted advisor for partners and understand their goals.
• Develop and deliver partner onboarding and education for Ramp’s product suite.
• Coordinate onboarding with partners and their customers at scale.

Skills

Customer success

Partnerships

Account management

Project management

Communication

Technical liaison

Job description

Ramp is seeking a Customer Success Manager on the Partnerships team to own activation, growth, and retention for partner-referred customers. As an early team member, you will help shape the Partner Success program and drive scalable implementation motions.

You will build strong relationships with accounting, private equity, and venture capital partners, and collaborate with product and engineering to ensure successful onboarding and ongoing value delivery at scale.