Senior Customer Activation Manager | Partnerships

Ramp; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Ramp is seeking a Customer Activation Manager on the Partnerships team to drive activation and early growth of partner-referred customers. As an early member, you will help shape the Partner Success program and define the implementation motion.

You will manage partner relationships across segments such as Accounting, Private Equity, and Venture Capital, and you will own onboarding and education on Ramp's integration options.

Qualifications

• Minimum 5 years in post-sales or onboarding.
• Fluency with partner ecosystem operations.
• Strong project management skills.

Responsibilities

• Build and maintain long-term partner relationships.
• Lead partner onboarding and enablement for Ramp products.
• Scale onboarding with processes and playbooks.

Skills

Partner ops

Project mgmt

Relationship mgmt

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion.

What You'll Do

Partner Relationship Management Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges. Drive Partner Enablement and Customer Activation Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

What You Need

Minimum 5 years of experience in post-sales / onboarding Fluency with partner ecosystem operations Exceptional project management