Scaled Customer Activation & Onboarding Lead

Ramp; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Ramp is seeking a customer success professional to drive onboarding, activation, and growth for self-service customers. As an early team member, you will help shape Ramp’s Customer Success organization and define a scalable onboarding motion to drive activation and retention.

You will become an expert in Ramp’s product integration options and lead onboarding for new customers at scale, managing SMB accounts 1:1 and coordinating with Product to address feedback and pain points.

Qualifications

• Onboarding and activation of self-service customers.
• Ability to handle multiple SMB accounts and scale onboarding.
• Collaboration with Product to channel customer feedback.

Responsibilities

• Become an expert in Ramp's integration and configuration options to enable scalable onboarding.
• Directly own micro-SMB and SMB accounts 1:1 to ensure onboarding within 60 days.
• Balance priorities across tasks and provide proactive outreach during implementation.

Job description

Ramp is seeking a customer success professional to drive onboarding, activation, and growth for self-service customers. As an early team member, you will help shape Ramp’s Customer Success organization and define a scalable onboarding motion to drive activation and retention.

You will become an expert in Ramp’s product integration options and lead onboarding for new customers at scale, managing SMB accounts 1:1 and coordinating with Product to address feedback and pain points.