Senior Activation & Onboarding Leader

Ramp; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

Home-office equipment stipend

Relocation support (SF/NYC)

Job summary

Ramp is seeking a Senior Scaled Customer Success Manager to drive onboarding and activation for a high-volume portfolio of micro-SMB and micro-MM customers. You’ll own the end-to-end process, from onboarding to full Ramp adoption within tight timelines, while balancing efficiency and personalization.

You will advocate for customers, collaborate with Product and Engineering, and continuously improve playbooks and scalable onboarding motions to fuel Ramp’s growth.

Qualifications

• 5+ years in Customer Success, Account Management, Sales, or similar.
• Proven track record managing high-volume book of business.
• Experience with cross-functional collaboration to troubleshoot issues.

Responsibilities

• Own onboarding and activation of a large portfolio to Ramp adoption.
• Lead onboarding with executive presence and clear agendas.
• Educate customers on Ramp functionality and best practices.
• Navigate Ramp’s product suites and tailor recommendations.
• Collaborate with Product, Engineering, and Support to solve blockers.

Skills

Executive presence

High-volume portfolio

Cross-functional

Data-driven

Adaptability

Education

Bachelor’s degree

Tools

NetSuite

QuickBooks

Xero

Sage

Job description

Ramp is seeking a Senior Scaled Customer Success Manager to drive onboarding and activation for a high-volume portfolio of micro-SMB and micro-MM customers. You’ll own the end-to-end process, from onboarding to full Ramp adoption within tight timelines, while balancing efficiency and personalization.

You will advocate for customers, collaborate with Product and Engineering, and continuously improve playbooks and scalable onboarding motions to fuel Ramp’s growth.