Activation & Onboarding Manager

Ramp; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness

Job summary

Ramp is seeking an experienced Customer Success professional to enhance the onboarding, activation, and growth of our self-service customers. As part of a focused team, you will directly manage both micro-SMB and SMB accounts, ensuring clients are onboarded efficiently.

The ideal candidate has at least 3 years of experience in sales or customer success in a B2B context and is skilled in project and time management. The role is pivotal in optimizing our customer satisfaction rates.

Qualifications

• Minimum 3 years in sales, customer success, or product operations in a B2B organization.
• Proven track record meeting weekly or monthly KPIs.
• Ability to own a high volume book of business with 100+ customers.

Responsibilities

• Drive efficient onboarding of new Ramp customers at scale.
• Directly own micro-SMB and SMB accounts, ensuring onboarding in 60 days.
• Partner closely with the Product team for customer feedback.

Skills

Project management

Time management

Communication skills

Customer success

B2B experience

Tools

Netsuite

QuickBooks

Xero

Sage

Job description

Ramp is seeking an experienced Customer Success professional to enhance the onboarding, activation, and growth of our self-service customers. As part of a focused team, you will directly manage both micro-SMB and SMB accounts, ensuring clients are onboarded efficiently.

The ideal candidate has at least 3 years of experience in sales or customer success in a B2B context and is skilled in project and time management. The role is pivotal in optimizing our customer satisfaction rates.