Part-Time Utility Billing & Admin Coordinator

Paw Paw; Paw Paw, Northern (MI, KY); Hybrid; USD 28,000 - 34,000; Part time

Job summary

The Village of Paw Paw is seeking a Part-Time Customer Service/Administrative Assistant to serve as a key contact for utility customers and provide essential clerical support.

The role will handle customer service, billing inquiries, payments, and general records maintenance, while aiding daily office operations. Hours are Monday–Friday, 9:00am–3:00pm, with a focus on accuracy and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills, including proficiency with Microsoft Office or comparable software.
• Experience in customer service, office administration, or billing is preferred.

Responsibilities

• Serve as primary customer service contact for utility customers in person, by phone, and by email.
• Process payments, issue receipts, and update customer accounts and information.
• Maintain accurate records and assist with billing preparation and routine reports.
• Support day-to-day administrative operations and prepare documents and correspondence.
• Schedule meetings and assist with filing, scanning, and mail distribution.

Skills

Customer service

Office administration

Microsoft Office

Data entry

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Database systems

Job description

The Village of Paw Paw is seeking a Part-Time Customer Service/Administrative Assistant to serve as a key contact for utility customers and provide essential clerical support.

The role will handle customer service, billing inquiries, payments, and general records maintenance, while aiding daily office operations. Hours are Monday–Friday, 9:00am–3:00pm, with a focus on accuracy and confidentiality.