Utility Customer Care & Billing Specialist (On-site, Mon–Fri)

Manitowoc Public Utilities Inc.; Manitowoc (WI); In loco; USD 32.000 - 43.000; Tempo pieno

Descrizione del lavoro

Manitowoc Public Utilities Inc. seeks a Customer Service Representative to join our team in Manitowoc, Wisconsin. This on-site role handles clerical duties for utility accounts, processes inquiries by phone, email and portal, and supports billing and cashiering.

You will work 8:00am–4:30pm, Monday through Friday, with potential schedule changes. A two-year associate degree and prior customer service experience are required.

Competenze

• Two-year associate degree required.
• Prior experience in customer service.
• Proficient in Microsoft Word and Excel; strong office skills.
• Ability to de-escalate difficult customer interactions while maintaining professional composure.
• Strong accuracy and attention to detail.

Mansioni

• Answers and responds to customer inquiries through phone, voicemail and email.
• Navigates difficult customer conversations to find practical, policy-compliant solutions.
• Assist in maintaining the Customer Information System including correspondence and customer information.
• Follows up on account issues, deposits, and delinquent accounts.
• Coordinates with the Accounting department and backs up team members in cashiering and billing.
• Handles cash batch processing and cash entry/credit balance/adjustment items.
• Educating customers on using the self - service MPU customer portal.

Conoscenze

Customer service

De-escalation

Attention to detail

Communication

Formazione

Associate degree

Strumenti

Microsoft Word

Excel

Descrizione del lavoro

Manitowoc Public Utilities Inc. seeks a Customer Service Representative to join our team in Manitowoc, Wisconsin. This on-site role handles clerical duties for utility accounts, processes inquiries by phone, email and portal, and supports billing and cashiering.

You will work 8:00am–4:30pm, Monday through Friday, with potential schedule changes. A two-year associate degree and prior customer service experience are required.