DPW Utility Billing Administrative Asst.

Town of East Longmeadow; East Longmeadow (MA); On-site; USD 40,000 - 53,000; Full time

Job summary

The Town of East Longmeadow is seeking a DPW Utility Billing Administrative Assistant to manage utility invoicing for water and sewer across six town districts. The role involves processing billing, maintaining schedules, updating accounts, and assisting customers in person or by phone.

Applicants should have knowledge of DPW practices, general accounting, and strong analytical math skills. Backups for payroll/accounts payable and handling related permits may be required.

Qualifications

• Knowledge of DPW practices and procedures.
• General accounting knowledge.
• Analytical mathematical ability to create utility invoices.
• Experience with computer software systems.
• Education equivalent to high school plus specialized training equaling two years of college. Over 5 to 7 years of progressive learning experience.

Responsibilities

• Perform water/sewer invoicing for six town districts.
• Maintain established invoicing schedule and generate billing information.
• Update accounts and track billed revenue; operate computer systems.
• Provide internal/external customer assistance by phone and in person.
• Backup for Payroll/Accounts Payable Associate; may handle related tasks.
• Process property damage reports, issue work orders and permits/licenses.

Skills

DPW practices and procedures

General accounting

Analytical math ability

Customer service skills

Education

High school diploma plus two years college

Tools

Computer software systems

Job description

DPW Utility Billing Administrative Assistant Department of Public Works

Union: UPSEU Clerical Grade D - Full Time Hourly Range: Step 4

$29.3592 - Step 15 $38.5266 This job posting will be open for not less

than two (2) weeks and, and if needed will remain open until a finalist

has been selected. General Description: Responsible for performing the

Functions Related To The Utility Invoicing And Other Associatedfunctions relating to the established invoicing schedule procedure for

revenue generation. Works with internal and external departments

regarding utility billing matters, and completes other administrative

functions as assigned. Provides internal/external customer assistance by

phone, and in person. Acts as a backup for the Payroll/Accounts Payable

Associate and may be asked to process property damage reports, issue

work orders, departmental permits/licenses, and complete first report of

Injury For a Workers Compensation Incident. Education And ExperienceKnowledge of DPW practices and procedures, general accounting, plus

analytical mathematical ability to create utility invoices for six town

districts water/sewer, maintaining established schedule procedure and

associated functions such as account updating, generating billing

information, tracking of billed revenue and operating various computer

software systems. Equivalent to high school plus broad specialized

additional training equaling to two years of college. Over 5 year up to

and including 7 years of progressive learning experience. Complexity of

duties: Perform the water/sewer invoicing and other diverse related

duties requiring an intensive knowledge of departmental procedures and

practices and the ability to use the knowledge in practice. Duties

require the use of judgment in analysis of facts and circumstances

surrounding individual situations and transactions in the determination

of actions to be taken within limits of standard or accepted practice.

Supervision Received: Under the direction of The Operations

Administrator. The employee is familiar with the work routine and uses

initiative in carrying out recurring assignments independently with

specific instruction. The director provides additional, specific

instruction for new, difficult or unusual assignments, including

suggested work methods. The employee refers unusual situations to the

director for advice and further instructions. Judgment: The work

requires examining, analyzing, and evaluation facts and circumstances

surrounding individual problems, situations or transactions, and

determining actions to be taken within the limits of standard or

accepted practices. Guidelines include a large body of practices and

precedents, which may be complex at times. Judgement is used in

analyzing specific situations to determine appropriate actions. Employee

is expected to weigh efficiency and relative priorities in conjunction

with procedural concerns in decision-making. Requires understanding,

interpreting and applying federal, state and local regulations. SEE THE

EAST LONGMEADOW WEBSITE FOR MORE INFORMATION