Part-Time Teller: Elevate Customer Experience & Digital Banking

M&T Bank; Frostburg (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Frostburg, MD is seeking a Branch Customer Service Associate to deliver exceptional in-branch service, assist with lobby management and digital demonstrations, and support standard banking transactions. You will identify self-service opportunities and coordinate with banking partners to address customer needs.

The role emphasizes accuracy in transaction processing, AML/KYC compliance, and maintaining branch operations while upholding the bank's brand and client-first culture.

Qualifications

• High school diploma or GED and at least 6 months customer service, data entry or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
• Engage in lobby management, meeting and greeting customers and proactively addressing the customer's immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution and log all customer complaints.
• Transition identified sales opportunities and provide introduction to appropriate banking partner.
• Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML/KYC related activities.
• Adhere to compliance/operational risk controls and support the Bank's culture and brand.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and address audit/regulatory points.
• Complete other related duties as assigned.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank in Frostburg, MD is seeking a Branch Customer Service Associate to deliver exceptional in-branch service, assist with lobby management and digital demonstrations, and support standard banking transactions. You will identify self-service opportunities and coordinate with banking partners to address customer needs.

The role emphasizes accuracy in transaction processing, AML/KYC compliance, and maintaining branch operations while upholding the bank's brand and client-first culture.