Part-Time Teller: Digital Engagement & Service

M&T Bank; Baltimore (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank is seeking a customer-focused associate to enrich the branch experience in Baltimore. You will handle a variety of transactions, educate customers on digital tools, and support lobby management while delivering accurate service and timely issue resolution.

Responsibilities include balancing cash, logging complaints, and coordinating with banking partners to fulfill customer needs. The role emphasizes compliance, risk awareness, and a teamwork-driven environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience with data entry or cash handling.
• Strong verbal and interpersonal communication skills.
• Well-organized with time management and prioritization abilities.

Responsibilities

• Deliver exceptional branch customer service and resolve routine issues promptly.
• Balance and process transactions accurately following bank policy.
• Engage customers with digital demonstrations and identify self-service options.
• Escalate and log customer complaints when needed and ensure timely resolution.
• Transition sales opportunities to the appropriate banking partner.
• Support branch operations, including cash ordering, vault, ATM, and wires.
• Maintain compliance with AML/KYC procedures and risk controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Tools

Cash handling

Data entry

Job description

M&T Bank is seeking a customer-focused associate to enrich the branch experience in Baltimore. You will handle a variety of transactions, educate customers on digital tools, and support lobby management while delivering accurate service and timely issue resolution.

Responsibilities include balancing cash, logging complaints, and coordinating with banking partners to fulfill customer needs. The role emphasizes compliance, risk awareness, and a teamwork-driven environment.