Part-Time Teller & Digital Banking Concierge

M&T Bank; Baltimore (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank is seeking a customer-focused individual for a branch role in Baltimore. You will provide exceptional service, balance and process transactions, and address customer needs with care and accuracy.

You will guide customers through digital demonstrations, identify self-service opportunities, and transition sales leads to the appropriate banking partner. Strong communication and organization are essential.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience, including data entry or cash handling.
• Proven verbal communication skills; proven interpersonal skills; proven ability to deliver exceptional customer service.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.

Skills

Customer service

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer-focused individual for a branch role in Baltimore. You will provide exceptional service, balance and process transactions, and address customer needs with care and accuracy.

You will guide customers through digital demonstrations, identify self-service opportunities, and transition sales leads to the appropriate banking partner. Strong communication and organization are essential.