Customer-Centric Teller & Digital Services Specialist

M&T Bank; Westminster (MD); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

M&T Bank in Westminster, MD is seeking a Branch Customer Service Associate to deliver friendly, accurate service and support for walk-in clients. You will balance transactions, educate customers on digital tools, and address issues timely.

The role emphasizes empathy, adaptability, and strong communication to ensure a positive in-branch experience. Basic cash handling and data entry skills help you succeed in this fast-paced environment.

Formación

• High school diploma or GED required.
• Strong verbal communication skills expected.
• Excellent interpersonal and customer service abilities.
• Attention to detail in data entry and cash handling.
• Proven ability to provide exceptional service in a fast-paced environment.

Responsabilidades

• Provide exceptional in-branch customer service and resolve routine issues.
• Educate customers on self-service tools and digital demonstrations.
• Greet customers, learn needs, and address immediate requests.
• Accurately balance and process transactions per bank policy.
• Log customer complaints and escalate issues to appropriate teams.

Conocimientos

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Educación

High school diploma or GED

Descripción del empleo

M&T Bank in Westminster, MD is seeking a Branch Customer Service Associate to deliver friendly, accurate service and support for walk-in clients. You will balance transactions, educate customers on digital tools, and address issues timely.

The role emphasizes empathy, adaptability, and strong communication to ensure a positive in-branch experience. Basic cash handling and data entry skills help you succeed in this fast-paced environment.