Customer Experience Teller – Digital Banking Advocate

M&T Bank Corporation; Westminster (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Westminster, Maryland is seeking a branch Customer Service Associate to deliver outstanding service, balance and process transactions, and guide customers through digital demonstrations and self-service options. The role emphasizes lobby management, cash handling, and resolving routine issues while escalating complex matters to banking partners.

A high school diploma or GED and at least 6 months of customer service experience are required.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with proven time management and prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, meeting and greeting customers and addressing immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log all complaints.
• Transition sales opportunities to appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities and adhere to compliance controls.
• Promote a environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and support audit points.
• Complete other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Digital fluency

Education

High school diploma or GED

Tools

Banking software

Internet & computer literacy

Job description

M&T Bank in Westminster, Maryland is seeking a branch Customer Service Associate to deliver outstanding service, balance and process transactions, and guide customers through digital demonstrations and self-service options. The role emphasizes lobby management, cash handling, and resolving routine issues while escalating complex matters to banking partners.

A high school diploma or GED and at least 6 months of customer service experience are required.