Part-Time Teller — Customer Experience & Digital Service

M&T Bank Corporation; Baltimore (MD); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid volunteer time (40 hours/year)

Job summary

M&T Bank Corporation in Baltimore, MD is seeking a customer service focused Banking Associate to support branch operations and deliver a differentiated customer experience. You will balance cash, process transactions, handle account requests, educate customers on digital self-service options, and escalate issues to resolve inquiries promptly while upholding bank policies and AML/KYC requirements.

This role requires excellent communication, attention to detail, and the ability to work in a

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Strong verbal and interpersonal communication skills.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional customer service and resolve routine issues.
• Balance and process customer transactions accurately.
• Educate customers on digital self-service options and promote self-service opportunities.
• Log customer complaints and assist with branch operations as needed.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank Corporation in Baltimore, MD is seeking a customer service focused Banking Associate to support branch operations and deliver a differentiated customer experience. You will balance cash, process transactions, handle account requests, educate customers on digital self-service options, and escalate issues to resolve inquiries promptly while upholding bank policies and AML/KYC requirements.

This role requires excellent communication, attention to detail, and the ability to work in a