Part-Time Technical Support Specialist (Midday Coverage)

Direct Communications; Chubbuck (ID); Remote; USD 22,000 - 25,000; Part time

Benefits offered by this job

401(k) match

Paid time off

Health, dental, and vision coverage

Free home internet

Tuition reimbursement

Telehealth services

Life & AD&D insurance

Disability coverage

Financial wellness

Job summary

Direct Communications is seeking a Part-Time Technical Support Representative to serve residential and commercial customers across fiber, wireless, landline, and managed services. You’ll provide empathetic, clear troubleshooting during peak midday hours and collaborate with field technicians to keep response times tight.

The role emphasizes problem resolution, calm de-escalation, and continuous learning in a supportive team environment.

Qualifications

• 2+ years of hands-on troubleshooting in telecommunications or networking.
• High School diploma or equivalent; technical certifications preferred.
• Able to pass pre-employment drug, alcohol, and background screenings.

Responsibilities

• Provide high-volume support during peak midday hours on Tue–Fri, 11:00 AM – 1:00 PM.
• Remotely troubleshoot landline, fiber, wireless, and managed network services.
• Dispatch service tickets and coordinate with field technicians.
• Document customer interactions and system changes in databases.
• Stay current with technology trends to better serve customers.

Skills

2+ years telecom experience

Customer service

Troubleshooting

Education

High School diploma or equivalent

Job description

Direct Communications is seeking a Part-Time Technical Support Representative to serve residential and commercial customers across fiber, wireless, landline, and managed services. You’ll provide empathetic, clear troubleshooting during peak midday hours and collaborate with field technicians to keep response times tight.

The role emphasizes problem resolution, calm de-escalation, and continuous learning in a supportive team environment.