Night-Shift Technical Support Specialist — Remote

Combined Public Communications, LLC; Cold Spring (KY); Remote; USD 45,000 - 65,000; Full time

Job summary

Combined Public Communications, LLC is seeking a Technical Support Specialist for the night shift, delivering intermediate IT support across internal systems and customer-facing platforms. You will own issues from intake to resolution, following established processes and escalating when needed.

The role requires 2+ years in technical support, strong verbal communication, and familiarity with Microsoft 365, ticketing systems, and AD. Remote work after a six-week in-office training is offered.

Qualifications

• 2+ years experience in technical support, IT help desk, or similar role preferred.
• Strong customer service and communication skills.
• Familiarity with Microsoft 365, device management tools, and ticketing systems.
• Basic understanding of Active Directory, endpoint management, or telephony systems is a plus.

Responsibilities

• Provide technical support across devices, applications, telephony systems, and user environments to ensure system reliability.
• Diagnose and resolve Tier 1 and Tier 2 technical issues, including user access and connectivity.
• Support account provisioning, permissions management, and device configuration for internal users and customer environments.
• Assist with system configurations including telephony setup and endpoint configuration.
• Monitor and respond to incoming support requests via phone, ticketing systems, and messaging platforms.
• Document troubleshooting steps, root cause, and resolution details within the ticketing system.
• Identify recurring issues and contribute to root cause analysis and long-term resolution efforts.
• Escalate complex issues to senior technical resources with complete and accurate documentation.
• Create and maintain knowledge base documentation and support procedures.

Skills

Customer service

Verbal communication

Multitasking

Tools

Microsoft 365

Ticketing systems

Device management tools

Active Directory

Telephony systems

Job description

Combined Public Communications, LLC is seeking a Technical Support Specialist for the night shift, delivering intermediate IT support across internal systems and customer-facing platforms. You will own issues from intake to resolution, following established processes and escalating when needed.

The role requires 2+ years in technical support, strong verbal communication, and familiarity with Microsoft 365, ticketing systems, and AD. Remote work after a six-week in-office training is offered.