Energy Tech Support Specialist - Remote & Flexible Hours

DTN (Data Transmission Network); Omaha (NE); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Unlimited PTO

Remote work model (position dependent)

Flexible working hours

Competitive Medical, Dental and Vision

Job summary

DTN (Data Transmission Network) seeks a Technical Customer Support Specialist to own and resolve complex customer issues across Energy products, integrations, and data workflows. You will handle inquiries via phone, email, and chat, investigate, troubleshoot, escalate when needed, and verify outcomes with customers.

Collaboration with multiple teams ensures timely, accurate resolutions. The role emphasizes proactive case management, detailed documentation, and a strong customer-focused approach

Qualifications

• Experience in customer support or technical support.
• Ability to investigate problems, organize information, and identify steps.
• Strong written and verbal communication for technical findings.

Responsibilities

• Own technical support cases from intake to resolution and confirmation.
• Troubleshoot issues in DTN Energy product behavior, data delivery, and integrations.
• Communicate clearly with customers and stakeholders throughout the process.
• Collaborate with cross-functional teams to resolve complex issues.
• Document investigations, configurations, and resolutions in the case system.
• Review logs and data to reproduce and validate fixes.

Skills

Customer support experience

Technical troubleshooting

Communication skills

Attention to detail

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Salesforce

Job description

DTN (Data Transmission Network) seeks a Technical Customer Support Specialist to own and resolve complex customer issues across Energy products, integrations, and data workflows. You will handle inquiries via phone, email, and chat, investigate, troubleshoot, escalate when needed, and verify outcomes with customers.

Collaboration with multiple teams ensures timely, accurate resolutions. The role emphasizes proactive case management, detailed documentation, and a strong customer-focused approach