Remote Tech Support Specialist — Part-Time, High Impact

Brick LLC; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 28,000; Part time

Benefits offered by this job

Mission-driven work

Strong team culture

Thoughtful benefits

Flexible time off

Room to grow

Job summary

Brick LLC is seeking a Technical Support Representative to provide exceptional support for Brick customers, resolving complex technical issues and surfacing patterns from feedback to enhance product and support resources.

This flexible, part-time role (~20 hours per week) suits someone who enjoys problem-solving, clear communication, and helping users navigate technical challenges while contributing to Brick’s mission of healthier relationships with technology.

Qualifications

• Experience providing technical customer support.
• Ability to identify recurring issues and surface insights from feedback.
• Experience updating knowledge bases and Help Center content.

Responsibilities

• Investigate and resolve complex technical customer issues and escalations.
• Identify recurring issues and elevate them to Engineering.
• Respond to App Store and Play Store reviews.
• Maintain and update Help Center and knowledge base content.
• Support weekly product updates by ensuring documentation stays current.
• Surface customer insights to help improve product and support experience.

Skills

Technical support experience

Customer communication

Troubleshooting

Remote work ability

Documentation awareness

Job description

Brick LLC is seeking a Technical Support Representative to provide exceptional support for Brick customers, resolving complex technical issues and surfacing patterns from feedback to enhance product and support resources.

This flexible, part-time role (~20 hours per week) suits someone who enjoys problem-solving, clear communication, and helping users navigate technical challenges while contributing to Brick’s mission of healthier relationships with technology.