Customer Service Specialist — Flexible Shifts & Growth

Armstrong; Butler (Butler County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Award-winning team

No-pay parking

Discounted company services

Job summary

Armstrong Group is seeking a customer service representative to handle inquiries by phone, process billing questions, and update records. You will work independently and as part of a team, with emphasis on accuracy and courtesy.

We offer an attractive compensation package, family-owned values, no-pay parking, and access to discounted company services; evening or weekend shifts may be required.

Qualifications

• High school diploma or GED required.
• Basic computer skills are required; multitasking ability and adequate typing skills are necessary for success.
• Ideal candidates should have at least 6 months of experience in customer service, retail, or office environment.
• Effective communication, friendly attitude, active listening, and professionalism are essential.

Responsibilities

• Resolve customer inquiries over the telephone.
• Handle billing inquiries and video product/streaming troubleshooting.
• Enter work orders and update customer accounts and contact information.
• Explain video product features and benefits to customers.
• Meet or exceed CSR KPI targets and call quality program targets.
• Adhere to customer account security and privacy protocols.

Skills

Customer service

Communication

Multi-tasking

Typing speed

Education

High school diploma

Job description

Armstrong Group is seeking a customer service representative to handle inquiries by phone, process billing questions, and update records. You will work independently and as part of a team, with emphasis on accuracy and courtesy.

We offer an attractive compensation package, family-owned values, no-pay parking, and access to discounted company services; evening or weekend shifts may be required.