Part Time Customer Service Representative

Armstrong-Utilitie; Butler (Butler County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

No-pay parking

Free company services (Internet, video

Discounted services from affiliate

Job summary

The Armstrong Group is looking for a customer service representative to handle inquiries by phone, assist with billing questions, and troubleshoot video products. You will enter work orders, update customer records, and communicate product features to customers.

Join a family-owned employer with opportunities for growth and a supportive team environment. Ideal candidates have at least 6 months in customer service, strong communication, and a professional demeanor, with flexibility for

Qualifications

• High school diploma or GED is required.
• Basic computer skills and adequate typing abilities are required for success.
• 6 months of customer service, retail, or office experience is preferred.
• Excellent communication skills: friendly, attentive, articulate, and professional.
• Able to adapt quickly to changing work environments and learn new tasks.

Responsibilities

• Resolve customer inquiries over the telephone.
• Handle billing questions and video product/streaming troubleshooting.
• Enter work orders and tickets, updating customer accounts and contact info.
• Explain video product features and benefits to customers.
• Meet or exceed CSR KPIs: ATT, ACW, AHT, and FCR.
• Follow security and privacy protocols for customer accounts.

Skills

Customer service

Communication skills

Multitasking

Typing skills

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally?Do you like working for a family-owned company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.OUR NEXT CLASS ANTICIPATED START DAY IS: Monday, October 19, 2026Apply now to be considered.Position Summary:The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.What's in it For You?Attractive Compensation packagePart of an Award-Winning TeamConvenient, no-pay parkingFree Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!What You'll be DoingResolve customer inquiries over the telephoneProficient handling of billing inquiries, and video product/streaming troubleshootingAccurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact informationUnderstand and be able to communicate video product features and benefitsUse provided training materials and job tools to resolve customer quickly and accuratelyMeet or exceed CSR KPI targets: ATT, ACW, AHT, and FCRMeet or exceed A360 call quality program targetsAdhere to and support customer/company account security and privacy protocolsAdditional duties or responsibilities may be assigned as necessaryWhat You'll NeedHigh school diploma or general education degree (GED) is requiredBasic computer skills are required; multitasking ability and adequate typing skills are necessary for successIdeal candidates should have at least 6 months of experience in customer service, retail, or office environmentEffective communication skills: friendly attitude, active listener, articulate, self-assured and professionalMotivated and dependable person with strong work ethics and a high degree of integrityAbility to adapt quickly and effectively to changes in the work environmentCoachable person who is eager to learn new skills and take on new responsibilitiesMust have the ability to work flexible afternoon/evening weekday and/or weekend shiftsWho We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.