Part Time Customer Service Representative

Armstrong; Butler (Butler County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Award-winning team

No-pay parking

Discounted company services

Job summary

Armstrong Group is seeking a customer service representative to handle inquiries by phone, process billing questions, and update records. You will work independently and as part of a team, with emphasis on accuracy and courtesy.

We offer an attractive compensation package, family-owned values, no-pay parking, and access to discounted company services; evening or weekend shifts may be required.

Qualifications

• High school diploma or GED required.
• Basic computer skills are required; multitasking ability and adequate typing skills are necessary for success.
• Ideal candidates should have at least 6 months of experience in customer service, retail, or office environment.
• Effective communication, friendly attitude, active listening, and professionalism are essential.

Responsibilities

• Resolve customer inquiries over the telephone.
• Handle billing inquiries and video product/streaming troubleshooting.
• Enter work orders and update customer accounts and contact information.
• Explain video product features and benefits to customers.
• Meet or exceed CSR KPI targets and call quality program targets.
• Adhere to customer account security and privacy protocols.

Skills

Customer service

Communication

Multi-tasking

Typing speed

Education

High school diploma

Job description

Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally?

Do you like working for a family-owned company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?

Position Summary

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.

What's in it For You?

• Attractive Compensation package
• Part of an Award-Winning Team
• Convenient, no-pay parking
• Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!

What You'll Be Doing

• Resolve customer inquiries over the telephone
• Proficient handling of billing inquiries, and video product/streaming troubleshooting
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Understand and be able to communicate video product features and benefits
• Use provided training materials and job tools to resolve customer quickly and accurately
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
• Meet or exceed A360 call quality program targets
• Adhere to and support customer/company account security and privacy protocols
• Additional duties or responsibilities may be assigned as necessary

What You'll Need

• High school diploma or general education degree (GED) is required
• Basic computer skills are required; multitasking ability and adequate typing skills are necessary for success
• Ideal candidates should have at least 6 months of experience in customer service, retail, or office environment
• Effective communication skills: friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethics and a high degree of integrity
• Ability to adapt quickly and effectively to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.