Studio Coordinator, Part- Time: Bryn Mawr

OVME; Lower Merion Township (Montgomery County); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Wellhub Membership

Job summary

OVME Bryn Mawr is seeking a Studio Coordinator (Part-Time) to be the welcoming face of our studio. You will manage front desk operations, greet clients, schedule appointments, collect information, and ensure a smooth patient flow while maintaining confidentiality.

You will collaborate with the Studio Manager and team to uphold exceptional client experiences, coordinate bookings, process payments, and support marketing efforts. Prior CRM experience is a plus.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Willing to work Tue, Thu, Friday with rotating Thu, Fri and Saturday.

Responsibilities

• Create an unrivaled customer experience for all clients.
• Welcome clients warmly and maintain a professional first impression.
• Provide outstanding service by addressing inquiries and scheduling appointments.
• Manage the appointment system and optimize Studio resources.
• Collect client information and ensure confidentiality of records.
• Assist clients with forms and consent documents, explaining details.
• Answer calls, emails, and general inquiries about services and rates.
• Maintain a clean front desk, reception area, and product displays.
• Process payments and verify insurance information when applicable.
• Coordinate with clinical and administrative staff for smooth workflow.
• Support policies and procedures for efficient front desk operations.
• Maintain inventory of supplies and place orders as needed.
• Stay informed about services, treatments, and promotions.
• Handle sensitive client information with discretion.
• Assist with marketing activities and gather testimonials.
• Perform additional admin tasks as assigned by management.

Skills

Communication skills

Customer service

Social media management

Independent work

Team collaboration

Education

Bachelor’s degree or comparable experience

Zenoti CRM experience

Tools

Zenoti

Job description

Studio Coordinator, Part- Time: Bryn Mawr

Department: Studio Team

Employment Type: Part Time

Location: Bryn Mawr, PA

Reporting To: Studio Manager

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Ideally looking for someone who can work T, Th, Friday and rotate Th, Fri and Saturday

Benefits

• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership