Part-Time Store Ops Lead — Elevate Customer Experience

Five Below; Cranberry Township (Butler County); Hybrid; USD 15,000 - 19,000; Part time

Job summary

Five Below in Cranberry Township, PA is seeking a part-time Support Lead to drive a fast, friendly checkout and supervise the shop floor. You will train crew on the BEST customer service experience and help manage stock and store operations.

This role emphasizes strong communication, multi-tasking, and a positive, energetic presence in a dynamic retail setting. The position requires 1+ years of leadership or supervisory experience, excellent verbal and written communication, and the ability to

Qualifications

• High School Diploma or equivalent required or preferred college background.
• Experience in leading a team and delivering great customer service is essential.
• Strong verbal and written communication skills.
• Ability to multi-task and manage shifting priorities in a retail environment.
• Creative thinking and problem-solving under pressure are valued.
• Able to maintain composure and provide positive guest interactions.

Responsibilities

• Ensure crew members wow customers with personal contact and friendly service.
• Oversee daily activities and ensure staff perform duties effectively.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Act as Manager on Duty when needed, handling store operations and escalations.
• Open or close the store, secure cash, set alarms, and ensure a smooth daily operation.
• Support onboarding and training of associates to improve policy knowledge and performance.

Skills

Leadership

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Cranberry Township, PA is seeking a part-time Support Lead to drive a fast, friendly checkout and supervise the shop floor. You will train crew on the BEST customer service experience and help manage stock and store operations.

This role emphasizes strong communication, multi-tasking, and a positive, energetic presence in a dynamic retail setting. The position requires 1+ years of leadership or supervisory experience, excellent verbal and written communication, and the ability to