Part-Time Store Leader: Lead, Train & Drive KPIs

MINISO USA; Youngstown (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

MINISO USA in Youngstown, OH is seeking a Shift Leader to support Store Manager, train associates, and drive customer service. You will handle cash, merchandising, opening/closing, and daily store operations while promoting the store's membership program.

The role emphasizes leadership, KPI achievement, and creating a welcoming, energetic store environment. Qualities include strong leadership, ability to multitask, basic POS knowledge, and willingness to travel between locations as needed.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• High school diploma or equivalent; associate degree preferred.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems knowledge

Retail operations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Youngstown, OH is seeking a Shift Leader to support Store Manager, train associates, and drive customer service. You will handle cash, merchandising, opening/closing, and daily store operations while promoting the store's membership program.

The role emphasizes leadership, KPI achievement, and creating a welcoming, energetic store environment. Qualities include strong leadership, ability to multitask, basic POS knowledge, and willingness to travel between locations as needed.