Part-Time Store Lead: Customer Experience & Ops

Five Below; McKeesport (Allegheny County); Sur place; USD 13 000 - 19 000; Plein temps

Résumé du poste

Five Below seeks an experienced retail leader in McKeesport to coach crew, oversee daily store operations, and uphold exceptional customer service. You will train staff on the BEST customer experience, assist with stock handling, and step in as Manager on Duty to ensure smooth opening/closing and secure cash handling.

You will support onboarding, drive sales, control expenses, and partner with store leadership on merchandising and procedures.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilités

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Connaissances

Verbal/written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Formation

High School Graduate or equivalent

Description du poste

Five Below seeks an experienced retail leader in McKeesport to coach crew, oversee daily store operations, and uphold exceptional customer service. You will train staff on the BEST customer experience, assist with stock handling, and step in as Manager on Duty to ensure smooth opening/closing and secure cash handling.

You will support onboarding, drive sales, control expenses, and partner with store leadership on merchandising and procedures.