Customer Experience Leader — Flexible Schedule & Fast-Paced Ops

Five Below Inc; Pleasant Hills (PA); On-site; USD 21,000 - 25,000; Part time

Job summary

Five Below in Pleasant Hills, PA is seeking an hourly Store Leadership role to help us wow customers and keep operations running smoothly. You will train crew, reinforce the BEST customer service experience, and work with the store team to meet brand standards.

The position requires at least 2 years of management experience, excellent verbal and written communication, and the ability to multi-task under pressure in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow the customer through personal contact and service.
• Train crew on the customer service experience and ensure fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals as directed by District Manager.
• Lead front-end operations and merchandising to meet or exceed brand standards.
• Ensure front-end equipment works and that associates are trained accordingly.
• Manage opening/closing procedures, store cleanliness, and stock recovery.
• Perform store manager duties in absence of the manager.
• Recruit, train, coach, develop, and supervise all crew members.
• Coordinate with leadership on merchandising procedures and store recovery.
• Perform general store maintenance and housekeeping tasks.

Skills

Management experience

Communication

Multi-tasking

Creativity

Stress tolerance

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Pleasant Hills, PA is seeking an hourly Store Leadership role to help us wow customers and keep operations running smoothly. You will train crew, reinforce the BEST customer service experience, and work with the store team to meet brand standards.

The position requires at least 2 years of management experience, excellent verbal and written communication, and the ability to multi-task under pressure in a fast-paced retail environment.