Part-Time Store Lead — Customer Experience & Ops

Five Below Inc; Monaca (Beaver County); Presencial; USD 14 000 - 20 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Health coverage

Disability accommodations

Resumo da oferta

Five Below is seeking an energetic Manager-on-Duty capable of overseeing daily store operations, training crew, and delivering exceptional customer service. You will manage opening/closing, cash handling, and staff coordination while driving sales and controlling costs.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This hourly role requires flexibility for day/evening/weekends.

Qualificações

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem-solving ability.
• Maintains composure under pressure.

Responsabilidades

• Ensures all crew members wow the customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Conhecimentos

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Formação académica

High School Diploma or equivalent

College experience preferred

Descrição da oferta de emprego

Five Below is seeking an energetic Manager-on-Duty capable of overseeing daily store operations, training crew, and delivering exceptional customer service. You will manage opening/closing, cash handling, and staff coordination while driving sales and controlling costs.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This hourly role requires flexibility for day/evening/weekends.