Part-Time Spa Receptionist - Madison Beach Hotel

Madison-Beach-Hotel; Madison (CT); On-site; USD 22,000 - 31,000; Full time

Job summary

Sounds of the Sea Spa at Madison Beach Hotel seeks a friendly Spa Receptionist with strong guest service and computer skills. You will greet guests, check them in for services, answer phones, and book reservations while promoting the Madison Beach Hotel experience.

Weekend availability is required, including Sundays and Mondays. Prior spa or hospitality experience is a plus. The role emphasizes courteous service, loyalty building, and handling guest concerns with diplomacy.

Qualifications

• Exceptional guest service skills required.
• Strong computer skills and ability to use reservation systems.
• Ability to sell and cross-sell to enhance guest experience.
• Hospitality/customer service experience preferred.
• Weekend shifts including Sundays and Mondays.

Responsibilities

• Greet and check in spa guests for services.
• Answer phones and book reservations.
• Actively sell and promote Madison Beach Hotel to guests.
• Handle guest concerns with diplomacy and efficiency.

Skills

Guest service

Computer skills

Sales upsell

Hospitality experience

Weekend availability

Job description

Pay

: $19 per hour, 2/3 shifts per week

Sounds of the Sea Spa is looking for a receptionist with strong customer service and computer skills. Some weekends required. Some salon or spa experience a plus. Sunday and Monday availability is a must.

Primary Function

• This position provides exceptional guest service to guests of Sounds of the Sea Spa while building guest loyalty.
• The Spa Receptionist greets and checks in Spa guests for their services, answer phones and books reservations.
• Actively sell and orient guests, promote and up-sell all aspects of The Madison Beach Hotel to all guests.
• Handle guest concerns with diplomacy and efficiency.

Knowledge, Skills and Abilities

• Exceptional guest service skills and strong computer skills required.
• Ability to sell and cross sell to enhance the guest experience is required.
• Prior hospitality and customer service experience preferred.
• Flexibility in working schedule which includes weekends.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.