Spa Receptionist (Part-Time) — Guest Experience & Reservations

Madison-Beach-Hotel; Madison (CT); On-site; USD 22,000 - 31,000; Full time

Job summary

Sounds of the Sea Spa at Madison Beach Hotel seeks a friendly Spa Receptionist with strong guest service and computer skills. You will greet guests, check them in for services, answer phones, and book reservations while promoting the Madison Beach Hotel experience.

Weekend availability is required, including Sundays and Mondays. Prior spa or hospitality experience is a plus. The role emphasizes courteous service, loyalty building, and handling guest concerns with diplomacy.

Qualifications

• Exceptional guest service skills required.
• Strong computer skills and ability to use reservation systems.
• Ability to sell and cross-sell to enhance guest experience.
• Hospitality/customer service experience preferred.
• Weekend shifts including Sundays and Mondays.

Responsibilities

• Greet and check in spa guests for services.
• Answer phones and book reservations.
• Actively sell and promote Madison Beach Hotel to guests.
• Handle guest concerns with diplomacy and efficiency.

Skills

Guest service

Computer skills

Sales upsell

Hospitality experience

Weekend availability

Job description

Sounds of the Sea Spa at Madison Beach Hotel seeks a friendly Spa Receptionist with strong guest service and computer skills. You will greet guests, check them in for services, answer phones, and book reservations while promoting the Madison Beach Hotel experience.

Weekend availability is required, including Sundays and Mondays. Prior spa or hospitality experience is a plus. The role emphasizes courteous service, loyalty building, and handling guest concerns with diplomacy.