Spa Coordinator

SustainableHR; Madison (WI); On-site; USD 21,000 - 23,000; Part time

Job summary

SustainableHR in Madison, WI seeks a Spa & Sales Coordinator for a part-time role (~20–30 hours/week).

Responsibilities span hospitality, sales, and administrative tasks, contributing to client experience and business growth. The role offers incentive opportunities and uncapped earnings potential through performance. Regular weekend shifts may be required.

Qualifications

• Experience in sales, hospitality, fitness, wellness, retail, or another client-facing environment.
• Spa or medical experience is helpful but not required.

Responsibilities

• Welcome clients with a professional, polished experience.
• Educate clients on services, memberships, and packages.
• Discuss pricing and help clients choose options.
• Manage scheduling, check-in, checkout, and payment processing.
• Follow up with clients by phone, text, and email.
• Build lasting client relationships and engagement.
• Maintain accurate client records and complete admin tasks.
• Assist with opening, closing, restocking, and organization.
• Collaborate with the clinical team to coordinate service.

Skills

Client relationships

Sales goals

Communication

Hospitality

Job description

Spa & Sales Coordinator

Location: Madison, Wisconsin
Schedule: Part-Time | Approximately 20–30 Hours per Week
Pay: $15–$17 per Hour, Plus Uncapped Performance Incentives and Pooled Tips

Position Overview

A growing wellness and spa organization in Madison is seeking an energetic and personable Spa & Sales Coordinator. This client-facing role combines hospitality, sales, and administrative responsibilities to create an exceptional experience for every client while contributing directly to business growth.

This is an excellent opportunity for someone who enjoys building relationships, discussing wellness services, and working toward measurable goals in a polished, team-oriented environment.

Key Responsibilities

• Welcome clients and provide a professional, polished experience throughout every visit
• Educate clients about available services, memberships, and packages
• Confidently discuss pricing and help clients select options that meet their needs
• Manage scheduling, check-in, checkout, and payment processing
• Follow up with prospective and existing clients by phone, text, and email
• Build lasting client relationships and encourage continued engagement
• Maintain accurate client records and complete assigned administrative tasks
• Assist with opening, closing, restocking, and general organization
• Support occasional community partnerships and off-site mobile events
• Collaborate with the clinical team to ensure clients receive attentive and coordinated service

What Success Looks Like

Success in this position means creating strong client relationships, producing consistent sales results, and supporting dependable daily operations. Team members receive clear performance expectations, regular coaching, and opportunities to increase their earnings through results.

Qualifications

The ideal candidate will:

• Enjoy connecting with people and creating memorable client experiences
• Be comfortable discussing pricing and asking clients to make purchasing decisions
• Be motivated by sales goals and performance-based compensation
• Take initiative and work effectively without constant direction
• Respond positively to coaching, feedback, and accountability
• Communicate professionally in person, by phone, through text, and over email
• Stay organized while balancing client needs, sales activities, and administrative responsibilities
• Bring dependable, positive energy to every shift
• Have an interest in wellness and a willingness to learn about available services

Experience in sales, hospitality, fitness, wellness, retail, or another client-facing environment is preferred. Previous spa or medical experience is helpful but not required.

Schedule and Availability

This is a part-time position requiring approximately 20–30 hours per week. Both weekday and weekend shifts are available, and regular weekend availability is required. Occasional off‑site events may take place outside standard business hours.

Specific scheduling requirements will be discussed during the interview process.

Compensation

• $15–$17 per hour, based on relevant experience and availability
• Uncapped performance incentives
• Pooled tips from eligible shifts
• Opportunities for increased responsibility and earning potential based on performance

Complete incentive‑plan details will be reviewed during the interview process and provided in writing before employment begins.

The employer is an equal opportunity employer. Employment decisions are based on qualifications, performance, business needs, and availability.