Spa Attendant

Port Madison Enterprises; Port Madison Indian Reservation (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Port Madison Enterprises, operating Suquamish Clearwater Casino Resort, seeks a Spa Attendant to greet spa guests, answer calls, schedule treatments, and promote spa services. The role requires strong communication, organization, and a customer-first mindset.

Responsibilities include maintaining guest information, assisting with the spa menu, and supporting front-office operations in a dynamic resort environment. Weekend availability is expected.

Qualifications

• High School diploma or GED required.
• Four to five years of office and customer service experience preferred.
• Previous experience/education in the cosmetology field or spa industry preferred.

Responsibilities

• Provides a clearly superior customer service experience for all spa guests.
• Answers and directs telephone calls to proper departments or answers questions.
• Schedules appointments for spa services.
• Maintains detailed reports and correspondence (scheduling, reminders, etc).
• Develops a filing system to track information and uses computer databases.
• Knowledge of spa service menu and ability to answer client questions while customizing treatment options.
• Knowledge of spa retail items.
• Promotes positive customer service.
• Stocks towels, sheets, robes and other spa items.
• Other duties deemed necessary.

Skills

Reservation system

Computer literacy

Office equipment

Verbal communication

Written communication

Multitasking

Stress management

Education

High School diploma or GED

Cosmetology or spa industry experience

Tools

Reservation software

Phone systems

Job description

General Position Summary

Receives and gives direction to spa guests. Answers and directs telephone calls to the proper department(s) or answers questions. Schedules guests for spa treatments and makes personal contact for reminders. Maintains a thorough understanding of resort promotions as they relate to spa guests.

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Spa Attendant

General Position Summary

Receives and gives direction to spa guests. Answers and directs telephone calls to the proper department(s) or answers questions. Schedules guests for spa treatments and makes personal contact for reminders. Maintains a thorough understanding of resort promotions as they relate to spa guests.

Essential Functions/Major Responsibilities

• Provides a Clearly Superior Customer Service experience for all guests in keeping with the company’s expectations (i.e., greets spa guests in a gracious manner)
• Responsible for maintaining detailed reports and correspondence (i.e., scheduling, birthday greetings, etc)
• Scheduling appointments for spa services
• Filing of sensitive guest information (personal & physical information relative to spa treatment)
• Develops a filing system to track information, including the use of the computer database
• Knowledge of spa service menu and able to answer client questions while customizing treatment options for clients
• Knowledge of spa retail items
• Promotes positive customer services
• Stocks towels, sheets, robes and other spa items
• Other duties deemed necessary

Specific Job Skills

• Must be able to use the computer for the purposes of maintaining the reservation system
• Familiar with computer software
• Able to operate office machines (i.e. telephones, copy machine, adding machine, etc.)
• Excellent verbal and written communication skills
• Ability to complete complicated tasks with a minimum of supervision or direction
• Ability to work with people, to handle stressful situations and make good decisions
• Ability to multi-task

Qualifications

Education and/or Experience

High School diploma or GED required. Some office or business training preferred. Four to five years of office and customer service experience preferred. Previous experience/education in the cosmetology field or spa industry.

Job Conditions

Working conditions include working in a spa setting with a computer, telephone, fax and other office equipment. Other conditions may include working in a busy front office and reception area with frequent interruptions and must be able to work weekends.

Physical Requirements

Manual and finger dexterity for operation of computers and other office equipment. Sitting and standing for extended periods of time. May be required to lift 25 lb.