Technical and Sim Support Specialist (Tier1/Tier2)

Chamberlain University; Florida; On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa

401k Retirement Program

Flexible Time Off

12 Paid Holidays

Job summary

Chamberlain University is seeking a Technical & Simulation Support Specialist to provide Tier 2 IT support for campus and remote locations, including the SimCare Center and lab environments. This role coordinates equipment, maintains security, and supports classrooms and training sessions.

The ideal candidate has an Associate’s degree in a technical field and at least 2 years of desktop support experience, with Active Directory and networking knowledge; MCP and A+ are preferred.

Qualifications

• 2 years’ experience with desktop support or in a help desk.
• 2 years’ experience with Microsoft Active Directory in a large network environment.
• Entry level experience with networking, data, and voice systems.
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.

Responsibilities

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, sever, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
• The Specialist III is required to provide an intermediate level of support to the SimCare Center
• Requires approximately 10 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.
• SAM II Model, Computer and Sim Scopes.
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4)
• Medsure dispense cart and computer.
• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
• Laerdal SimMan 3G, laptop, software updates and daily operations.
• Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.
• Computer and Network Printer

Skills

Desktop support

Active Directory

Networking basics

Printer troubleshooting

PC troubleshooting

Lab equipment knowledge

Education

Associate's Degree in a technical field

Job description

Opportunity at a Glance

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

IT Support

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, sever, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

SimCare Support

• The Specialist III is required to provide an intermediate level of support to the SimCare Center
• Requires approximately 10 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.

Should be able to provide intermediate level of support for the following:

SIMLABS

• SAM II Model, Computer and Sim Scopes.
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4)

Prep Area

• Medsure dispense cart and computer.

Control Room /Simbay

• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
• Laerdal SimMan 3G, laptop, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

Briefing Rooms

• Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.

Nurses Station

• Computer and Network Printer

Miscellaneous

• Setup for training sessions with conference phone as needed.
• Perform support tasks for classroom and lab equipment.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk Required and
• 2 years’ experience with Microsoft Active Directory in a large network environment Required and
• Entry level experience with networking, data, and voice systems. Required and
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
• MCP and A+ certification Preferred

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894.00 and $68,341.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation