Shift Leader: Drive Sales & Customer Experience

MINISO; Mesa (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO in Mesa, AZ is seeking a Shift Leader to assist the Store Manager with daily store operations, labor, and customer service. You will help train associates, manage cash handling, and ensure replenishment, merchandising, and clean store standards.

You will promote the store’s membership program, support KPIs, and help maintain a positive, energetic environment that delivers memorable experiences for customers and team members alike.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensure proper recovery and safety compliance.
• Resolve customer concerns and escalate as needed.
• Support Loss Prevention and comply with company policies.
• Maintain professional attitude and uphold MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and sales events.

Skills

Leadership

Customer service

Multitasking

POS systems

Education

High School Diploma

Associate degree preferred

Tools

POS software

Job description

MINISO in Mesa, AZ is seeking a Shift Leader to assist the Store Manager with daily store operations, labor, and customer service. You will help train associates, manage cash handling, and ensure replenishment, merchandising, and clean store standards.

You will promote the store’s membership program, support KPIs, and help maintain a positive, energetic environment that delivers memorable experiences for customers and team members alike.