Part-Time Shift Leader: Elevate Customer Experience

MINISO USA; Tulsa (OK); On-site; USD 22,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will contribute to KPI achievement, uphold store standards, handle cashiering, opening/closing, merchandising, and cash management while promoting the store's membership program.

You will foster a positive, energetic environment that drives sales and memorable shopping experiences for customers and team members alike.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates for product knowledge and engagement on the floor and at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when necessary.
• Support Loss Prevention and adhere to all policies.
• Maintain a professional, enthusiastic attitude aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in promotions and events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict-resolution

Multitasking

Retail operations

POS systems

Store supervision

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will contribute to KPI achievement, uphold store standards, handle cashiering, opening/closing, merchandising, and cash management while promoting the store's membership program.

You will foster a positive, energetic environment that drives sales and memorable shopping experiences for customers and team members alike.