Part-Time Shift Leader: Lead Sales & Customer Experience

Minis; Scottsdale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will drive KPIs, manage opening/closing, merchandising, cash handling, and promote the store’s membership program to build loyalty and memorable experiences.

You will lead by example, support loss prevention, resolve customer concerns professionally, and ensure compliance with safety procedures.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Ability to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escape issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Interpersonal skills

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will drive KPIs, manage opening/closing, merchandising, cash handling, and promote the store’s membership program to build loyalty and memorable experiences.

You will lead by example, support loss prevention, resolve customer concerns professionally, and ensure compliance with safety procedures.