Part-Time Shift Lead — Guest Experience Champion

Workstream; Short Hills (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Firehouse Subs is seeking a part-time team member to support store operations and assist the General Manager during shifts. You will help maintain customer experience, oversee service standards, and guide fellow team members to complete daily procedures with integrity.

You will greet customers, ensure safety and cleanliness, and handle cash as part of a fast-paced, customer-focused environment. This role is ideal for someone who values teamwork and reliable job performance.

Qualifications

• Must understand the customer experience and be the 'Face' of Firehouse Subs.
• Assist the General Manager in executing store operations during scheduled shifts.
• Ability to deploy team members and delegate tasks with integrity and consistency.

Responsibilities

• Contribute to customer product and service standards.
• Foster an environment of teamwork.
• Deliver an exceptional customer and store experience.
• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations.
• Maintain cleanliness of store, equipment, merchandise and facilities.
• Operate food preparation machinery.
• Follow all food safety and security guidelines.
• Operate cash register and handle cash transactions per policies.

Skills

Customer service

Teamwork

Cash handling

Cash register

Microsoft Office

Tools

POS systems

Job description

Firehouse Subs is seeking a part-time team member to support store operations and assist the General Manager during shifts. You will help maintain customer experience, oversee service standards, and guide fellow team members to complete daily procedures with integrity.

You will greet customers, ensure safety and cleanliness, and handle cash as part of a fast-paced, customer-focused environment. This role is ideal for someone who values teamwork and reliable job performance.