Part-Time Sales Leader: Elevate Customer Experience

Michaels Stores; Hillside (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in Hillside, IL is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results with an engaging customer experience.

You will oversee front-end and service operations, coach staff, manage POS/Self-Checkout, and ensure adherence to SOPs while promoting loyalty programs and protection plans. This role requires leadership across multiple departments and availability for varied shifts.

Qualifications

• 3+ years retail leadership experience.
• Experience leading SOPs and company programs.
• Strong customer-focused coaching and sales skills.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Customer service coaching

POS systems

Loyalty program enrollment

Tools

POS & Self-Checkout systems

Job description

Michaels Stores in Hillside, IL is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results with an engaging customer experience.

You will oversee front-end and service operations, coach staff, manage POS/Self-Checkout, and ensure adherence to SOPs while promoting loyalty programs and protection plans. This role requires leadership across multiple departments and availability for varied shifts.