P/T ROADSIDE AGENT

Europcar España; Tulsa (OK); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Employee discounts

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Tulsa, OK is seeking a part-time Roadside Assistance Agent to stay calm, solve fast, and help customers get moving again. You’ll handle inbound calls, assess vehicle issues, and provide clear guidance to restore travel quickly and safely.

The role emphasizes excellent communication, quick problem solving, and the ability to work flexible schedules including weekends and holidays. Prior call center experience and familiarity with Google Suite are a plus, and medical, dental, and

Qualifications

• Inbound call center experience is a plus.
• Typing and data entry skills.
• Proficiency in Google Suite (Docs, Sheets) and Excel.
• Availability for multiple schedules including weekends and holidays.

Responsibilities

• Provide top-notch customer service to callers experiencing vehicle issues.
• Determine a preliminary course of action based on customer information.
• Troubleshoot and guide customers to get back on the road quickly and safely.
• Explain vehicle features clearly to customers and teammates.
• Handle requests via phone, email, or other channels.

Skills

Call center experience

Customer service

Typing

Data entry

Google Suite

Multitasking

Communication skills

Tools

Google Suite

Excel

Job description

## P/T ROADSIDE AGENTSolicitarlocations: Tulsatime type: A tiempo parcialposted on: Publicado hoyjob requisition id: JR114265## **Job Description*****Stay calm, solve fast, and get people moving again.*****At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You'll handle inbound calls, think on your feet, and deliver the kind of calm, expert help that turns a stressful situation into a great brand experience.******Your Primary Focus Is To***** **Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles*** **Determine a preliminary course of action based on the information presented by the customer*** **Think creatively and independently while facilitating problem resolution*** **Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution*** **Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely*** **Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices*** **Effectively explain vehicle features to customers and co-workers with a wide range of knowledge*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Experience in an inbound call center and automotive-related business is a solid plus*** **Intermediate typing and data entry skills*** **Proficiency in Google Suite, including Word and Excel*** **Must be available to work multiple schedules that include weekends and holidays******We're Looking For***** **Excellent verbal and written communication skills*** **A high degree of comfort using computerized order processing systems*** **Proven ability to use solid reasoning and problem-solving skills*** **Detail-oriented with effective organization and follow-through skills*** **Flexible, able to multitask, and open to change*** **Self-motivated with excellent organizational skills and attention to detail*** **Ability to function in a fast-paced environment under short time constraints******We Offer***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***